Mailing Address:
D. Elliott
KobeBryantDVD.com
848 N. Rainbow Blvd. #1370
Las Vegas, NV 89107
E-mail: sales@kobebryantdvd.com
DVDs FAQ
What is your return policy?
If you have received a defective DVD, we will accept the defective item
and exchange with another one as long as it is within 15 days of the original
date of purchase.
We will accept non-defective returns within 15 days of the original purchase
as long as the DVD has not been damaged in any way, and is resellable.
How soon do the DVDs ship?
We mail all DVDs sold on the Web site within 48 hours of the order receipt.
Packages are mailed according to the address given to us in the order, though PayPal. If
for some reason, you need to change the address, we will make every attempt
to change it before the DVD is mailed. However, if we have already mailed the
DVD or are unable to change the address before it leaves, we are not responsible
for any costs to return that item back to us. It is the customer’s responsibility
to ensure we get the correct mailing address.
Posters FAQ
1. How do I place an order?
It's easy and secure! Just place the product(s) you wish to
order in your electronic shopping cart by clicking on the
"add to my cart" button located next to the product
image. When you're ready to complete your order, click "Continue
Checkout," follow the easy instructions on completing
your order, and select your payment option.
2. If I encounter a problem while submitting my order,
should I just resubmit?
If you are unsure your order was properly submitted, contactArt.com's
Customer Experience Team toll free at 1-800-952-5592 or via
email at support@art.com.
3. What if I have placed a duplicate order?
If you feel you have placed a duplicate order, please contactArt.com's
Customer Experience Team toll free at 1-800-952-5592 or via
email at support@art.com.
4. Can I cancel an order after it has been submitted?
Yes. To cancel an order, have your order number available
and contact Art.com's Customer Experience Team toll free at
1-800-952-5592 or via email at support@art.com.
5. What payment options are accepted by Art.com?
All major credit cards are accepted from most countries (Visa,
Master Card, American Express, and Discover), checks and money
orders. International customers not able to supply credit
card information must submit payment in the form of an international
money order, drawn from U.S. funds.
Orders paid via credit card are not charged until the item
or first item ships on the order. Prior to shipping, only
a pending pre-authorization request is received from your
financial institution. When an authorization is requested
for your purchase, your financial institution may place a
hold on your account for the amount of that pre-authorization
request. While your financial institution may place a hold
on the pre-authorized amount, your account will only be charged
for the actual transaction amount when the transaction is
processed.
With most financial institutions, they will remove a pre-authorization
hold from your account when the actual transaction amount
is debited from your account or three to five business days
after the pre-authorization request, whichever occurs sooner.
Since policies vary between different financial institutions.
It is recommend that you contact your financial institution
with any further questions about a pre-authorization. Art.com
cannot release pre-authorization holds.
6. Is ordering online safe?
Ordering online through Art.com is as safe as using a credit
card to buy dinner in a restaurant. The site uses the latest
security technology, which includes data encryption, server
authentication, and message integrity. Furthermore, it is
registered with Verisign Inc. to assure customers that Art.com
is a valid, legal, and trusted corporation.
Books & Apparel FAQ
Please refer to the Amazon.com Help/Shipping page.
Do you like our site? If you have any comments or suggestions on how we can improve, please e-mail us at: sales@kobebryantdvd.com.